Innovative technology expert with 15 years of technology leadership experience. Expertise includes a diverse business background in infrastructure services management including extensive hands on experience and a broad range of open systems technologies. Successful in aligning business and technology priorities and bridging gaps between cross-functional teams.
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Batesville, IN
Director, Network Services
Provided strategic and tactical planning, development, evaluation and coordination of information technology systems and applications. This includes desktop, server, network, and telephony solutions. Architected and executed technology separation strategy that resulted substantial costs savings and improved business systems delivery and support.
- Implemented MPLS WAN across the enterprise reducing voice and data costs and improved networking performance
- Implemented virtualization technologies to streamline technology delivery and remote management
- Developed and managed technology operating and capital expenditure budgets and reduced operating budgets by $1.5 million
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Chicago, IL
April 2006 - January 2008
Director, Infrastructure Services
Directed the strategic data center initiatives to improve operations and reduce operating expenses. Introduced
energy-efficient best practices through best of breed deployment of systems and infrastructure and developed environmentally friendly
green technology strategies.
- Created financial model to consolidate data center operations project resulting in substantial savings in operating expenses for
hosting budget
- Evangelized the creation of Orbitz Labs as a platform for innovative, cross discipline development of technology solutions
- Negotiated long term data center facilities contracts to enable business growth via new technology platform
- Eliminated out-sourced data center management and created technology operations team for efficient management and
reduced maintenance budget by $1.3 million
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Santa Monica, CA
November 2004 - March 2006
Director, Systems Operations and Infrastructure Services
Directed the activities of Network, Systems Engineering, Information Technology and Security Services organizations.
Architected and managed a scalable and dynamic hosting infrastructure and deployment services model greatly improving deployment.
- Directed technology refresh of infrastructure including the implementation of best practices such as ITIL based processes
to ensure the delivery of exceptional quality and services
- Developed the architecture for scalable deployment framework used to deploy on demand services
- Established ITIL based practices and improved change management processes to improve overall technology delivery and support
- Overhauled procurement practices and standardized technology purchasing resulting in capital savings
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Irvine, CA
September 2002 - August 2004
Director, Technology Operations
Managed technical operations including the design and build out of new data center and technology foundation
to improve service levels. Worked in collaboration with Senior Executives in the development of business continuity and compliance
solutions in 3rd party contractual hosting services agreements.
- Managed successful data center deployments while minimizing cost and negative business impact
- Oversaw development of technical security and compliance services
- Managed the implementation of off-shore call centers, utilizing application virtualization
and VOIP technologies to delivery significant reductions in customer services costs while improving service levels
- Provided critical leadership in the implementation of ISO17799 standards with the development of security management
best practices and the delivery of related training to ensure compliance
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Westlake Village, CA
February 2001 - September 2002
Manager, Website Operations
Managed website operations teams and integrated departmental capabilities by merging Database Operations,
Systems Administration, Network Engineering, and Project Management to create a productive team environment and implementing effective
communication processes between disciplines.
- Successfully championed the replacement of legacy Java Platform with centralized solution to improve overall infrastructure
and reduced operating expenses
- Improved overall production site delivery rate and page view times across all supported platforms
- Centralized storage services through the implementation of highly available SANs and NAS based solutions and
reduced storage management costs through centralized framework
- Critical member in the integration of applications and resources acquired during business mergers
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Emeryville, CA
March 2000 - February 2001
Manager, Systems Operations
Oversaw the design and implementation of technology services for the corporate and data center hosting. Managed software and
product releases, supervised R&D teams and worked with the development organizations to integrate systems operations and application development.
- Assisted in the development of strategic business partnerships as a technical consultant and worked with key business partners to develop
strategic alliances and service level offerings
- Directed the selection, design and development of data centers to reduce operating expenses and maintained highest service levels
- Led the design and implementation of a web-based CRM application infrastructure that measurably improved customer satisfaction
remote sales teams effectiveness